Consumer Privacy Policy
Effective Date: [5/31/2025]
Last Updated: [5/31/2025]
At Truly Fresh Cleaning, your privacy is important to us. We are committed to protecting the personal information you share with us and being transparent about how we collect, use, and safeguard your data.
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1. Information We Collect
We collect personal information that you voluntarily provide to us when:
• Booking a service
• Requesting a quote or estimate
• Contacting us via phone, email, or our website
• Signing up for updates, promotions, or newsletters
This may include:
• Your name, phone number, and email address
• Home or business address for service
• Payment information (handled securely through third-party processors like Stripe or Launch27)
• Any notes or preferences you provide about your cleaning needs
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2. How We Use Your Information
We use the information we collect to:
• Provide and manage cleaning services
• Schedule appointments and send confirmations or updates
• Communicate with you about your service
• Respond to questions or concerns
• Improve our services and customer experience
• Send occasional promotions or service updates (you can opt out anytime)
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3. How We Share Your Information
We do not sell, rent, or trade your personal data to any third parties. Your information may be shared with:
• Trusted third-party service providers (e.g., scheduling platforms, payment processors) who assist in operating our business. These providers are required to protect your information.
• Law enforcement or legal authorities, if required by law.
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4. Data Security
We take data security seriously and implement industry-standard measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
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5. Payment Card Security and Transmission Policy
At Truly Fresh Cleaning, we take the security of your payment information seriously. We do not store or process any payment card details directly on our servers. All transactions are securely handled through our trusted third-party payment processors, such as Stripe and Launch27, which are PCI-DSS (Payment Card Industry Data Security Standard) compliant.
Our Security Measures Include:
• SSL Encryption: All data transmitted through our website is encrypted using Secure Socket Layer (SSL) technology to ensure safe communication between your browser and our servers.
• Tokenization: When you enter your payment details, they are immediately encrypted and tokenized by our payment processor, so your full card details are never visible or stored by Truly Fresh Cleaning.
• PCI Compliance: Our payment providers are fully PCI-compliant and use industry-standard security practices to protect cardholder data.
• Limited Access: Only authorized personnel with a business need may access transaction records, and only for customer service or business purposes.
We do not accept or request payment card information over unsecured channels such as email, text, or social media.
If you have any concerns or questions about the safety of your payment information, feel free to contact us at info@trulyfreshcleaning.com or call (219) 200-4031.
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6. Your Rights
You have the right to:
• Access or request a copy of your personal information
• Correct any inaccurate data we hold about you
• Request that we delete your information (unless we are legally required to keep it)
• Opt out of marketing communications at any time
To make any such requests, please contact us at info@trulyfreshcleaning.com or call us at (219) 200-4031.
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7. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
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8. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date.
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Contact Us
If you have any questions about this policy or how your information is handled, please contact us:
📧 info@trulyfreshcleaning.com
📞 (219) 200-4031